IRIS Software Group Hiring: IT Service Desk Analyst (Entry Level / Cloud Support)
Location: Slough, England, United Kingdom
Work Type: Hybrid (3 days in office, 2 days remote)
Employment Type: Full-Time
Company: IRIS Software Group
💼 About IRIS Software Group
IRIS Software Group helps thousands of accountancy firms across the UK work smarter and more efficiently through innovative software solutions. From small independent practices to nationwide accounting firms, IRIS software handles everything from tax to compliance—freeing accountants to focus more on their clients.
The Customer Services team plays a vital role in this mission, providing calm, professional, and expert support whenever customers need it.
☁️ About the Role: IT Service Desk Analyst (Entry Level / Cloud Support)
The Hosted Services team at IRIS is expanding! This team supports customers using IRIS software hosted securely in the cloud. Rather than managing their own servers, clients access IRIS products through Microsoft Azure-hosted virtual desktops, allowing secure, flexible, and remote work environments.
As part of this team, you’ll be the first point of contact when clients experience login issues, connection delays, or performance challenges. You’ll troubleshoot, guide, and support customers so they can get back to work quickly and confidently.
💡 What You’ll Be Doing
As a Customer Services Associate, your main responsibilities include:
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Responding to customer queries via phone, email, or online support portal
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Logging and investigating reported issues
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Using diagnostic tools to resolve common problems
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Escalating complex issues to infrastructure or specialist teams
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Keeping customers informed with clear and helpful updates
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Contributing to internal process improvements and knowledge sharing
Your role is all about making technology simple, reliable, and stress-free for clients.
🌟 What IRIS Is Looking For
This is an excellent entry-level opportunity for anyone who enjoys technology, problem-solving, and helping others.
You’ll thrive in this role if you are:
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A clear communicator, both verbally and in writing
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Calm, patient, and organized when handling multiple cases
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Curious about how technology works
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Comfortable learning new systems
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A supportive team player
It’s a plus (but not required) if you have:
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Customer service or IT support experience
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Familiarity with Microsoft Azure, cloud hosting, or virtual desktops
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Understanding of ITIL principles
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A background in IT, Computer Science, or related studies
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A passion for tech — maybe you tinker with PCs or explore new software in your spare time
Whether your background is in customer service, admin, or retail — if you’re tech-minded and people-focused, IRIS will help you build a rewarding IT career.
🚀 Why Join IRIS?
IRIS is a company that values your growth and well-being. When you join, you’ll receive:
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Structured onboarding and technical training
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A hybrid work model (3 days office, 2 days remote)
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Opportunities for career growth into technical or leadership roles
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A friendly, collaborative, and supportive environment
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Great benefits including pension, wellness support, and staff discounts
Many of IRIS’s senior technical team members started in this exact role — your career truly can grow here!
📝 Application Process
The recruitment process at IRIS is designed to be inclusive and supportive. Here’s what to expect:
1️⃣ Apply Online:
Submit your CV and short application describing your interest in IT and the IRIS role.
2️⃣ Online Assessments:
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CCAT (Cognitive Aptitude Test): A 15-minute test covering verbal, numerical, and logical reasoning.
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EPP (Personality Profile): Helps assess your working style — no right or wrong answers.
3️⃣ Initial Interview:
A short, friendly conversation via Microsoft Teams with a member of the Talent team.
4️⃣ Group Assessment Day:
Attend an interactive, in-person session at the Slough/Heathrow Approach office (SL1 8QY) on Wednesday, 29 October 2025.
You’ll participate in team activities, meet the team, and get a real feel for IRIS culture.
💬 Ready to Apply?
If you love technology, enjoy solving problems, and want to build a career helping others — this could be the perfect next step for you.
👉 Apply now on LinkedIn to join IRIS Software Group and begin your cloud support journey.
📄 Disclaimer & Copyright Notice
Disclaimer: This blog post is for informational and educational purposes only. All job details, company descriptions, and application information are sourced directly from the official IRIS Software Group LinkedIn job posting as of October 2025.
Copyright © 2025 IRIS Software Group. All rights to brand names, logos, and company descriptions belong to their respective owners.
Source: IRIS Software Group on LinkedIn